Florida Basic Recruit Training Program High Liability (First Aid) Practice Exam

Which of the following is a key element of effective patient communication?

1. Using medical jargon

2. Maintaining eye contact

3. Speaking loudly

4. Avoiding personal questions

The correct answer is: Maintaining eye contact

Maintaining eye contact is a crucial element of effective patient communication because it establishes trust and shows the patient that you are attentive and engaged. When healthcare providers maintain eye contact, it can help to create a supportive environment, making patients feel more comfortable and valued during their interactions. This non-verbal cue fosters a sense of connection, encouraging patients to share more about their concerns and symptoms, which is essential for accurate assessment and treatment. In contrast, other options may not facilitate effective communication in the same way. For example, using medical jargon can confuse patients and create barriers to understanding, while speaking loudly may come off as aggressive or inappropriate. Additionally, avoiding personal questions can limit the depth of the conversation; however, balancing personal inquiries with professionalism is important for building rapport without crossing boundaries. Hence, maintaining eye contact stands out as a direct way to enhance patient communication.